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Dollar Bank Security
With all the Internet scams and identity theft issues, we feel it’s important to let you know
what we’re doing in an effort to help you keep your personal and financial information secure.
Dollar Bank consistently monitors security issues by reviewing updates issued by the CERT
® Coordination Center and other organizations. We take a proactive approach when it
comes to keeping your financial information safe by updating our systems with the latest security software and
hardware technologies including firewalls and filters. We will also keep you informed of any issues by updating
our Website with relevant articles.
Please review the security guidelines below that Dollar Bank has in place so you know what questions and
information to expect when receiving information from us via e-mail.
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Dollar Bank will never send you an e-mail requesting your personal information, account information,
Online Banking password or ATM PIN. |
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The only time we may ask you these types of questions is when you contact us in person or by phone
requesting a banking transaction (for example, new account opening request, loan application,
transaction between two accounts, etc.). This information is matched against our customer record for
verification.
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If you ever encounter this situation outside of these circumstances, or in an e-mail that appears to be
from Dollar Bank, please contact our Customer Service Department immediately at 1-800-828-5527, Monday -
Friday, 8:00 AM to 8:00 PM and Saturday, 9:00 AM to 3:00 PM. |
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| Dollar Bank will never send you an e-mail asking you to download a file or software. |
Our Online Banking service requires no additional software beyond an Internet browser. If you ever
encounter this situation in an e-mail that appears to be from Dollar Bank, please contact our Customer
Service Department immediately at
1-800-828-5527, Monday - Friday, 8:00 AM to 8:00 PM and Saturday, 9:00 AM to 3:00 PM. |
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Dollar Bank will never send you an e-mail that includes a link to a website (except an unsubscribe
link, if required by law).
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Recent Internet fraud attempts have included e-mail messages with a linked Website address, which when
clicked takes you directly to a Website created to mimic that of a reputable company. The false Website
may encourage visitors to enter personal information including account numbers, passwords or PINs. This
information could then be used to gain unauthorized access to the visitor’s accounts. |
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To ensure that you reach Dollar Bank’s Website, we ask you to type any URL or Website address we provide
into the address line of your browser. This prevents you from being inadvertently redirected to a
different Website. Some Dollar Bank e-mails may include an unsubscribe link that will only request your
e-mail address should you choose to change your e-mail preferences. |
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As an additional step to ensure legitimate and safe access to your account information, we recommend
always beginning your login at our homepage, www.dollarbank.com.
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When you initiate a request within Online Banking, we will notify you with a Security
Alert to the e-mail address on record. |
In an effort to protect you from identity theft, we will notify you with a Security Alert to the e-mail
address on record when one of the following events occurs with your Dollar Bank accounts. Please be sure
you have provided us with the most current e-mail address.
You will receive a Security Alert e-mail when any of the requests listed below are initiated:
- Change e-mail address
- Change Online Banking password
- Set up or change Online Banking security options (e.g. security questions, e-mail preferences, etc)
- Sign up for electronic statements
- Request the ability to view full check images within Online Banking
- Order a savings bond
- Re-order checks
- Open new accounts
To update your e-mail address within Online Banking, click Customer Service and
select Change E-mail.
If you receive a Security Alert e-mail and the request was not initiated by you or another account
holder, please contact Dollar Bank immediately by calling 1-800-828-5527 Monday through Friday from
8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.
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